Tiers and memberships
Customers → VIP Tiers & Memberships
Earned tiers follow the last 12 months' spend and are checked after every sale. Each can multiply points, give a discount, or use its own price list. A paid membership holds its tier for a year.
Cashback goes on the customer's store credit. A referral code rewards the referrer when the friend first buys.
Fraud rules: a minimum bill to spend points, a daily ceiling, and a waiting period before new points can be spent. Points from a returned or cancelled sale are taken back.
VIP Tiers shows the liability: points not yet used and their value, vouchers outstanding, and store credit held.
This chapter describes the software as it is today. Every account gets the same guide inside the product, searchable and printable.